VideoHive: Soft-Rejections

Each file uploaded to VideoHive goes through a strict reviewing process. Ideally, all your files will be accepted, though some may be rejected or soft-rejected. When a file is rejected outright, it’s completely removed from the reviewing queue. The only way to get it back is to fix the problem(s) and upload it again. Soft-rejections work a little differently than normal rejections.

The soft-rejection system was built for otherwise great files with minor issues preventing them from being accepted. For example, a file that would normally have been accepted, but the preview video was not properly watermarked may be soft-rejected. In cases like this, the author would just need to fix the minor issue rather than re-uploading everything from scratch.

If your item has been soft-rejected, you’ll receive an email letting you know. Follow these steps to get your soft-rejected file re-reviewed.

1. Follow the link found in the email.
2. Click the edit button. The edit page is split up into two parts, “Update Description” and “Update Item and Tags.”
   
3. Make the changes outlined in the email.
   
   
   1. If you change anything under “Update Description” like the description, published size, or resolution, be sure to click and return to the edit tab to complete the final steps.
      Note: Just clicking will not put your item in the soft-rejection queue!
   2. Under “Update Item and Tags,” re-upload anything you’ve changed.
4. In the notes to the reviewer, outline the changes you’ve made.
5. Click .

Once you’ve completed these steps, your file will enter the soft-rejection queue, which moves along more quickly than the normal queue.

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