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- Why is my Earnings Balance Negative?
Why is my Earnings Balance Negative?
On rare occasions an authors earnings balance may become negative (or ‘overdrawn’) if some of the sales made before the last commission withdrawal turned out to be fraudulent or a buyer requested a refund which was approved based on our refund criteria. In some cases where an official copyright complaint has been made against an author or item, Envato may withhold earnings from the sale of an item as required legally. We will deduct the required amount from your earnings account balance to cover these costs in line with our membership terms and conditions.
If you are ever unsure about a transaction on your statement or would like further clarification, please contact support.
