- Home ›
- Buying ›
- Item Support ›
- How to Give Feedback on Items
How to Give Feedback on Items
There are three ways you can provide an author with feedback on their items, listed below. Each medium is different and more suited to different types of feedback.
1. Rate the Item
On your Downloads page you will find a list of every file you have purchased. Next to each will be an option to provide a star rating out of five for the item (five being best, and one being worst). By rating item you have purchased you will help other buyers gauge the quality of the file.
2. Comment on the Item
Every item page has an area beneath the main details area for comments. Anyone can place a comment, including people who have not yet purchased the item, however as a buyer your comments will be flagged as such with a small banner to the top right.
The comments area is great for asking the author questions, getting clarifications, giving feedback or suggestions or simply letting the author and other buyers know how you felt the item performs.
3. Contact the Author
On the author’s profile page, which you can access by clicking on the author’s name on the item page, you will see a contact form which you can use to send the individual a message via email. This is a good way to ask for assistance or let an author know about a problem. The author will get your email more quickly than they’ll see a comment on one of their pages and be able to help you with a shorter turnaround time.
Please keep in mind that authors are not obliged to provide assistance or support for an item – this is reflected in the price of the item. Nonetheless many authors will help out, answer questions and help solve problems. It is important to remember that this is value added service they are providing. Take the time to thank them and leave a positive comment or rating to show them your appreciation.
